Frequently asked questions

Ordering From Us

Q1. I received a discount coupon from you, how do i use it?

Please enter your discount coupon in the checkout page, underneath the product description.

Q2. Can i use several discount codes in one order?

No. Promotion and discount codes cannot be combined.

Q3. Do you offer discounts for large orders?

Absolutely. Are you are interested in buying gifts for your office? Looking for a bunch of special birthday presents? If you want to buy in bulk from us, contact our customer support team and we will offer you a generous discount, expedited shipping and other perks.

Q4. Can i change or cancel my order?

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. Please request your cancellation within 12 hours of the time of purchase.

Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

Q5. I placed an order but never received a confirmation email from you. what do i do?

Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there.

Payments

Q1. What payment methods do you accept?

We have the most reliable and most trusted payment gateway which is Paypal. It is very simple and very secure for our customers. (You could pay with your credit card on Paypal even if you don’t have an account).

Q2. What is the currency of the store? can i pay in another currency?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

Shipping

Q1. How much do you charge for shipping?

We offer FREE Shipping worldwide!

Q2. I need fast / expedited shipping. do you offer this service?

We do offer expedited shipping at an extra cost. Kindly contact our customer support so we can offer you our best expedited shipping deals based on your country of residence.

Q3. How long will it take until my order arrives?

The duration depends on the shipping method and the destination country. Usual shipping times are:

USA: 1-2 weeks

Europe: 2-3 weeks

Australia & New Zealand: 2-3 weeks

ROW: 3-6 weeks

Delays may occur due to Holidays and/or any unforeseen events such as floods or bad weather. Please do note as well that custom inspections can be a factor during shipment. As soon as the order ships, you will get an email with tracking information. If it’s been more than the allotted shipping time for your order, feel free to contact us and we can check on the status!

Q4. How do i track my order?

Tracking numbers are included in your shipping confirmation email.

You can also try our online order tracking page.

Alternatively, you may use below links to track down your parcel(s).

https://www.17track.net/

https://global.cainiao.com/

https://www.usps.com/ (for US customers only)

Q5. How long do i wait until my order is sent out?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 2-5 days of payment.

We will notify you by email when your items have been shipped.

Q6. How do i know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. the tracking number is normally available within the next few days of dispatch.

you can also check our online order tracking page.

Q7. Can you ship to my country?

We ship to most countries around the world. If you are in doubt about whether we can ship to your country, please contact us before you buy.

Q8. Where are your items shipped from?

Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

Q9. Can i change my shipping address?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 12 hours of placing the order and then we MIGHT be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Q10. My package is stuck in customs. what can i do?

Customs, Postal Services & Intra Gadget are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Intra Gadget Store. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country’s customs department directly and asking them to release your items.

Q11. I tracked down my order and the status says return to sender, what should i do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

Q12. The tracking site says delivered but i haven’t received my order yet.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

Q13. I ordered more than one item but have only received one of them. why?

Please note that we source our products from various suppliers so it is not uncommon to receive a few packages from us at different times. If you did not receive a tracking number for an item you are expecting, please contact our customer support and they will gladly help you track it.

Returns

Q2. What if i am unhappy about my order and want to return it for a refund?

We believe in our products and offer a 30 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money.

For more information about our returns policy please click here.

Q1. What if i receive a damaged / faulty product?

If you have received a damaged or faulty product, please send us photographic, or video proof of the damage and we will send you a new working item right away (free of charge of course).

Still have a question?

Don’t hesitate to contact us by using the form below

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